Have a question? Please check our knowledgebase first.
FREQUENTLY ASKED QUESTIONS WHAT DO WE DO?
These FAQs are here because we want you to understand how we operate and what you can expect from us. Please feel free to call us at 8554990344 if you have questions about any of these FAQs. We want to make this an enjoyable experience for everyone and
we look forward to working with you!
Inspectors are out in the field during the day doing inspections, update photos and details with help of mobile application after detailed
verification & quality check, that is when report is uploaded. Keep an eye on your email & SMS. You'll receive notification
of when you can log in and view it.
Inspections are typically completed within four business hours, depending on the inspector's schedule, the Owner/seller's schedule, and the weather. Inspections that are completed will have the report reviewed on website. We do our best to complete inspections
in same business day as long as the owner/seller makes the car available for review and the inspection is ordered early enough the day before. Our hours of operation are M-S 8:00 to 6:00 Central time. Occasionally, the Owner/seller's
schedule, the inspector's schedule, or the weather may cause a delay. Please note we cannot guarantee a date of an inspection due to factors outside our control. Customers are encouraged to plan accordingly and make arrangements
to hold a vehicle if necessary. We have a better chance of getting the inspection done faster, the sooner you place your order. We do not schedule inspections on weekends. We do our very best to get them out as soon as possible.
We are a pre-pay service. You pay for the inspection when you place your order. If the vehicle sells before we dispatch an inspector,
we will put your order on hold and you can use the amount paid towards inspection of another vehicle.
No. We do pre-purchase inspections before you buy the vehicle to make sure that the vehicle is in good shape. We do not perform any types of state required inspections.
You should contact your Department of Motor Vehicles to see if they can help you.
You view your report by logging into your account of a2zrisk.in or the link provided in SMS. You will receive an email letting you know when your report
is ready for you to log in and view. We can provide hard copies of reports if needed.
When reading your report, make sure that you are looking at the pictures that were taken of the vehicle as well as the written portion.
You can view your pictures attached in lower side of report that will take you to all the pictures that the inspector
has taken of the vehicle. If you have questions on how to read your report, please give us a call.
No. Our inspectors are very busy during the day driving around and doing inspections. There is a chance that he may forget to tell us something about the
vehicle when he is in-between inspections. The QC team will upload the report after receipt from
inspector as soon as possible.
Yes. Our business hours are Monday through Saturday from 9:00 am to 7:00 pm CST. Our website is open to take orders 24 hours a day. If you place your order after hours or on the weekend, we will assign your order to the inspector right away same or the
next business day.
The report is viewable for 450 days. After 450 days our system will delete the inspection report including the pictures.
For some locations we may charge a mileage fee. You will be notified when placing your order if there is a mileage fee and what that fee is. If your order is on hold and the new vehicle is in a location where a mileage fee is assessed, you will be notified
by us to let you know what the additional mileage fee is.
No. For logistical reasons, inspectors are not able to place calls from the field. If you have specific concerns that you would like to relay to the inspector, please put those in the Additional Notes section of the order page.
If the seller of the vehicle makes an appointment with the inspector and then doesn't show, you will receive a report with a picture of the location of the vehicle to let you know that the inspector was there to do the inspection. The inspector will call
before going to the vehicle to verify that the vehicle is still available.
Our inspector will work with your owner/seller to find out when the repairs to the vehicle will be completed. When the owner/seller notifies the inspector that the vehicle is ready for inspection, the inspector will schedule the inspection for his next
No, we do not allow customers to be present during this inspection. This is to allow our inspectors to do the best work possible. They need to be able to focus on their work with as few of distractions as possible. Remember, our service is designed to
help you save time and not have to worry! We'll do all the work here! Just kick back and relax and we'll get your vehicle inspected and write up your report as soon as we can!
When placing your order through the website, our system will automatically pick the correct inspection for you based on the year, make, and model of the vehicle. Some makes of vehicles can have different types of inspections due to the model. Feel free
to reach out to us for clarification of you have questions.
No. We do our best to keep any issues from the owner/seller. Unless something major happens during the inspection or the owner/seller is hovering over the inspector during the inspection, our inspectors are trained to make the seller think that everything
is going well during the inspection. We do this so that the seller will welcome our inspector to come back and do more inspections.
Please check our sample reports. If you are asking for something specific that isn't on the sample report please call us beforehand or check our FAQs to see if that is something we can accommodate. We will not be notifying you prior to the inspection
to let you know if we can or can't accommodate your special request.
We recommend that you send the appropriate sample report to your lender to see if they will accept that report for lending purposes before placing your order.
Yes. We are able to look at auction vehicles. Make sure that you verify first with the auction house that we can come out and look at the vehicle. Some auction houses do not allow inspections. Be aware that some auction houses will not allow a test drive
due to the current condition of the vehicle or because the vehicle may be blocked in by other vehicles. Some auction houses do not allow the inspector to bring his camera with him. The best thing to do is to confirm with the auction
house what they will allow us to do. Our inspectors will not register to gain entry to an auction.
The vehicle inspection is not guaranteed because the vehicle is fully assembled for the inspection and the inspector cannot see the internal components of the vehicle, including the transmission or the engine. There is the possibility of impending failures
that are not evident at the time of the inspection. In other words, if it is not failing at the time of the inspection, we will not know that it is failing. Therefore any vehicle inspection cannot be guaranteed. Lemon Squad always
recommends to see the vehicle to verify it meets your expectations before purchase.
Yes. We do our best to check for these items. It's not always possible to see previous accident or flood damage but we do our best.
Yes. We visually look to see if we see anything wrong with the frame. Just because we do not see any damage does not mean that the frame is not bent. The only way to be sure is to have the vehicle put on a frame machine and measured. This is expensive
and will need to be brought to a frame specialist.
Yes. We try to look the vehicle over for any signs of aftermarket or factory components that have been added or removed. It is not always possible to verify installed or missing equipment. If there is a specific item you would like us to review, we will
attempt to do so upon your request. We will notify you if we are unable to report on your item.
No. This is something that can not be done in the field. Your vehicle will need to be brought to an emissions testing facility to have this done.
We do not offer an appraisal, but rather, we do a True Market Value assessment of the vehicle. The True Market Value Assessment is an "add-on " which can be purchased during the order, or anytime before your report is delivered. Our expert mechanic takes
a detailed look at the vehicle and provides a fair market value based on the condition, age, and a multitude of other factors.
We will test drive the vehicle as long as it is street legal, safe to drive, and the seller allows us to drive it. Vehicles come in all shapes and sizes. Inspectors do too. In some instances, an inspector may not be able to test drive a vehicle, due to
size constraints or liability issues. The vehicle may be test driven by the owner or owner's representative.
Yes. We will look at vehicles that are salvaged due to either flood or accident. When looking at purchasing a salvage title vehicle, be aware that some things may not be easily seen due to accident damage and poor repairs. You are taking more risk purchasing
a salvage title vehicle than a vehicle that has been in a minor accident. Our 7 day policy does not apply to salvage title vehicles. Buyer beware.
We are a mobile service so our inspectors do not have a way to bring a lift with them to do their inspections. Due to this, the inspector will look under the vehicle using their camera and mirrors. The inspectors are able to see everything under the vehicle
that they need to see without a lift. If your vehicle is located at a dealership, check with your salesperson to see if a lift may be available. Be aware, even though they tell you that the inspector can use a lift, they still
may not allow it.